5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors hire security guard companies they have a picture in mind of what their contract security force will look like, but too often what they get is not what they pictured. What we have discovered is that almost all security guard businesses are capable of providing the support that property supervisors want, but too often do not due to a lack of ongoing quality control procedures.
Security guard businesses are unlike any vendor that a home manager usually hires. If you hire a painter, then you can see whether they are doing their tasks by taking a look at the walls. But when you hire a security guard company, how often can you see whether the guard organization is performing their job including running background checks and drug screenings, providing good training for your own guards, and efficiently monitoring and supervising your defenses. In most instances they probably are, but it is crucial to employ a system of verification and quality control to make sure that problems associated with the deficiency of doing these tasks do not begin to happen.
In this guide we will discuss five (5) simple actions to improving your security guard service and achieving everything you imagine as your ideal keyholding company london.
Screen Your Guards Qualifications
In many nations, guards have been mandated to have a predetermined level of training before they could begin working as security guards. If your state is one of these states, make sure that your security guard organization is compliant.
If you’re in a country where there are no state requirements for guard certification, then inquire into the sort of training that’s being provided by your security company and inquire does it seem adequate.
It is also the security guard firm performing history and drug screenings on all of your defenses BEFORE they send them to your own property? If they’re, they should be providing you with verifications. Otherwise, why?
Another superb way to screen whether the guard is a fantastic fit for your property is to perform a short”interview” to get a sense of the guard and to explain your expectations. This first dialogue can tell you a good deal about what to expect from that shield and it provides you an opportunity to request another shield if you feel that it is necessary.
Evaluate Guard Training
Although most security guard businesses have an extremely comprehensive orientation that introduces every shield to the company itself, in many cases the shield’s orientation to his assigned property is not quite as complete. We predict the orientation for the assigned property”Site Specific Training”. Learn What your website specific training resembles:
• Can it happen at your premises?
• Just how long is each officer trained?
• Just how long does the security firm double bank?
• How thoroughly are your post requests clarified?
Determine the response to every one of the questions and be sure that they match what you believe is sufficient. You should even consider sitting in on your security guard company’s orientation and also your website specific training to get an understanding of what goes on preparing a shield to operate in your premises.
Guard supervision is one of the more important factors of very good security guard support. When security businesses provide poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the chance for the guard to understand and better understand their responsibilities. If the guards aren’t being supervised, they begin to feel that their work is not important and they begin to see themselves as not as a region of the security group. When guards do not feel like part of your group it generally contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers might not be included. If your contract does not require on-site supervision, how does your security guard firm remotely oversee its defenses? Outside the Standard security firm field supervisor spot checks, the two methods of remote oversight that prove most effective are:
Officer Tour Tracking Systems
If your guards are required to make rounds of your premises, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems offer a remote way of monitoring the guards while they’re on your premises. These tracking systems allow the security guard company to track the time and log the activity of these guards while they’re making rounds to various areas on your premises. Many Officer Tour Tracking Systems can generate reports which empower the security guard firm to quickly get an understanding of whether the guard is making rounds. The property manager should also be given with an abridged version of these reports. Producers of these systems include Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve discovered that having a system for guards to check in regularly with the security guard company provides a way of earning sure that each guard is safe and alert. By having guards check-in regularly together with the security guard company, at least every 30 minutes, guards believe that their safety is important and that being awake and alert is also an important part of their job.
Expand Your Favorite
After hours inspections of your defenses are almost always great ways of finding out just what is happening with your security as you aren’t there. During these inspections, be sure that you ask your security guards questions regarding their duties and responsibilities to make sure that they know their tasks. In fact, we suggest having your security guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) by a licensed security adviser as part of your ongoing security program. Remember, when choosing a security adviser be confident that the adviser is not really a security guard company. If that’s the case, your audit is guaranteed to turn up problems with your existing security guard company.